Help Us Improve | Customer Service Satisfaction Survey …

Customer Service Satisfaction Survey

1.- Help Us Improve

Please take a moment to complete this short survey. The information you provide will be used to improve our service. Your answers will be treated confidentialy and will not be used for any other purpose than research by [ENTER COMPANY]

1. How did you contact our customer service?

In person

By phone

By fax

By e-mail

Other (please specify)

2. If you did it by fax or e-mail, how long did you wait to get a response?

2 hours or less

2 to 4 hours

4 to 6 hours

6 to 8 hours

More than 8 hours

3. Why did you contact our customer service?

For more information about the product or service

Service problems

I couldn't buy the product or service

Problems with the web page

I had not yet received the product

Other (please specify)

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